Returns & Exchanges

At Ancient Living, we strive to ensure your satisfaction with our natural beauty products, offering a seamless 7-day return policy for items in their original, unused condition. We are committed to providing you with the purest experience and will gladly assist with replacements or refunds for any damaged or incorrect shipments.

1

Initiate Request

Contact our customer support team within 7 days of delivery via email or phone, providing your order number and clear photographs of the product.

2

Quality Assessment

Our wellness experts will review your request to ensure the product remains unopened and meets our sanitary safety standards for returns.

3

Reverse Pickup

Once approved, we will arrange a complimentary reverse pickup from your registered address using our trusted eco-friendly logistics partners.

4

Refund Processing

After the returned item passes a final quality check at our warehouse, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing